About Lender Exchange for HSBC

HSBC has been identifying solicitor firms accredited with the Law Society's Conveyancer Quality Scheme (CQS) since August 2012 by using a version of Lender Exchange. Firms have then logged into the system to view and print off documents following receipt of instructions in the post from HSBC.

In order to reduce the potential for delays in the postal service, and to enhance the service provided to home buyers and solicitors, HSBC will shortly commence sending instructions electronically to firms by harnessing the technologies available through Lender Exchange for HSBC.

Registering as a user of Lender Exchange for HSBC is free and automatically enables firms accredited with the Law Society of England and Wales to receive instructions to act for HSBC as well as its home buying customers, subject to any other limitations that may apply.

Firms wanting to receive cases from HSBC will need to register for this service separately to the Lender Exchange service available for selected other lenders (eg. Lloyds, Santander and RBS).

However, firms who are on the HSBC Managed Panel, and those solicitors who only act in cases involving properties located in Scotland or Northern Ireland, will continue to receive their instructions from HSBC by a different route and do not need to register for Lender Exchange for HSBC at the current time.

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