IMPORTANT Update from LBG & Nationwide

Notices

IMPORTANT message from Nationwide

Please be aware we are experiencing some technical difficulties with our Post Offer Query mailbox postofferqueries@nationwide.co.uk and we are aware that there is a backlog from 26/04/2021. All queries will be actioned as soon as the issue has been resolved. Can we ask that you refrain from calling our telephony teams, unless Completion is set for this week. We apologise for the delay in service, and are doing everything we can to rectify this issue.

IMPORTANT - LBG Redemption Statements

We continue to face issues with some users being unable to access and submit Redemption Statements for LBG (this covers all LBG brands). In order not to hold up the completions and the processing of requests, the decision has been made to switch off the Redemption Statement facility for LBG and to revert to: • Solicitors Portal GFORM for Lloyds, Halifax, Bank of Scotland and The Mortgage Business. • The CML Handbook for Scottish Widows Bank • Phone/ Mail for Intelligent Finance, St James Place Bank & Bank of Scotland (less than 14 digits) Once we are confident that the service is working fully, we will reinstate it. We apologise for the inconvenience this causes.

Lender Exchange -System Issues

We are currently experiencing some intermittent connection issues with the Lender Exchange System. We are aware that users may also be facing some issues accessing the applications/services and we are working hard to resolve the situation. Please bear with us at this time as we work to rectify the issues. We will remove this notification as soon as all service have been restored to full working order.