Important updates from Computershare and Nationwide / TMW



Following a recent upgrade to TMW mailboxes to improve process efficiency, any Certificate of Title’s received via email will be automatically filtered directly to the Completions Team mailbox. To ensure this is as effective as possible, please can you ensure that whenever you send a COT that you confirm the TMW 8 digit reference number AND one of the following ‘keywords’ within the email subject or body. • ‘COT’ • ‘Certificate of Title’ • ‘FA Release Form’ • ‘Release of Funds Form’ • ‘Further Advance Form’ • ‘Report on Title’ • ‘Funds release form’ This will ensure the COT is sent to the correct team. If you do not include the reference number and one of the above ‘keywords’, there is a risk that your completion could be delayed. Many Thanks TMW Completions

Important Information re Redemption Statement requests for Computershare brands

Brands impacted: Heliodor Mortgages, Hessonite Mortgages, Hyalite Mortgages, Jasper Mortgages, Melanite Mortgages, Morag Finance, Rosinca Mortgages, Rosolite Mortgages, Siberite Mortgages, Topaz Finance LTD and Zephyr Homeloans Redemption statement requests made via Lender Exchange was introduced in August 2021 and the launch of this service has been extremely successful, where statements are typically provided within 48 hours. From 01 May 2024 the above brands will no longer accept or provide redemption statement requests by fax and will only be processed via Lender Exchange. Any requests for redemption statements made from 01 May 2024 by fax will be rejected.

Redemption Statements for Mortgages PLC & Wave - now live!

Following on from our notice last week, we’re pleased to announce that Mortgages PLC & Wave are now actively using the Redemption Statements feature within Lender Exchange. This feature should now be used for all redemption statement requests made to Mortgages PLC & Wave. The response will also be provided via Lender Exchange and you can typically expect the response within 48hours . If you wish to receive a notification once a response has been sent you can use the Notification Management feature to manage which email addresses the notifications are sent to, providing up to five email addresses.